I already recently purchased a new straightener, so I didn't need another one. I was in Tupelo mall today, and was stopped by one of your sales representatives, and he was extremely helpful. We explained that we recently purchased a new straightener and he offered to straighten my hair for fun. I saw no harm in it and went along with it! Glad I did, because he was such a joy to speak with. He was very good at what he does, and just overall great company. Really enjoyed speaking with him today. I know this is supposed to be a review for this specific product, but I just wanted to let you know how well I thought of him, and really am grateful he took my time to talk today. Very friendly staff:) Thank you!